How do you not blog about this woman.  Everyone should have seen this by now http://www.youtube.com/watch?v=9lp0IWv8QZY.  We need more stories like this to remove the cynicism of the world.  The paradox of Susan Boyle is somewhat of an enigma.  She is a new chapter to be written.  I can not help but believe that these types of jolts to our individual systems can only have a positive impact on the broader systems.

It makes me wonder if the management paradox we face in scientific management theory and command and control thinking vs. systems thinking could have the same impact for business.  For me, I believe it can.  This will require people to not be cynical and open their minds to systems thinking.  It is not what we were taught or our belief systems to believe.  The counter-intuitive nature of the thinking of W. Edwards Deming, Taiichi Ohno and John Seddon require a shock to our belief system, but as Susan Boyle has shown us the sound can be beautiful.

Tripp Babbitt is a speaker, blogger and consultant to service industry (private and public).  He is focused on exposing the problems of command and control management and the termination of bad service through application of new thinking . . . systems thinking.  Download free Understanding Your Organization as a System and gain knowledge of systems thinking or contact us about our intervention services at info@newsystemsthinking.com.  Reach him on Twitter at www.twitter.com/TriBabbitt.