I am currently writing 3 columns Quality Digest, IQPC and the Public Sector News (Australia).  The latest columns:
Quality Digest:
By Tripp Babbitt 09/29/2010

Systems thinking requires a massive change in the way organizations design and manage work. Old thinking must be flushed out so that new and better thinking can replace it. The outdated functional … [Read More]

Click here for older articles at Quality Digest

IQPC:

Hate the Game, Not the Player: IVR vs. the Customer: The opposite of love is not hate, it is indifference. So call me indifferent with regards … read more

PSNews (Australia):
Five mistakes contact centre managers make
Tripp Babbitt brings up five common … contact centre managers make By Tripp Babbitt* There are five call centre … some pearls of wisdom.
*Inaugural Article