You are a class act . . . just like your company!

Thanks for the input your comments are indicative of your airline.

I won’t be signing up for the Jet2 bonding and rapport class, seems the service desk takes your attitude. I’m the problem, not the airline.

Good luck at the Serengeti!

I can’t decide whether your one man crusade to rid the world of companies you have had a negative experience is the work of a genius or a very sad pathetic individual who has nothing better to do with his time than moan about life’s little tests!!

Don’t think so Tripp!!

Your outside-in view has obviously been skewed by your negative experience which has clearly deluded you to believe Jet2 should cease!!

Hmmmm….punishment fits the crime???? Ridiculous!!!

Your narrow minded point of view is neither useful (to ANYONE) or correct – Jet2 is and will continue to grow year on year with record breaking profits and industry accolades lavished upon us in the process…

I’ll leave this post now and let your readers decide for themselves to wether or not Jet2 is the ghastly outfit you portray….I know different as I see on a daily basis thousands of travelers using us to get all over Europe – in most cases without glitch.

I now take your point re: 4 hrs at a desk, but it is a crazy statement, I have worked here for 6 years, have travelled several times with my company, as have MANY of my friends, family and colegues, all of which have only ever had good things to say about us!!

I can’t believe your one man crusade to rid the world of companies you have had a negative experience is the work of a genius or a very sad pathetic individual who has nothing better to do with his time than moan about life’s little tests!!

Happy landings…….

Not unique as I outlined those problems that others in line and the choreographed response indicates it is systemic.

I did not say I was in line for 4 hours, I challenged you to “see for your self” the problems as I am sure they happen every day.

As far as the unbalanced argument . . . consumers need to make choices about carriers and these should be based on knowledge of the system they are encountering. As long as they are armed with knowledge, consumers will make their own choices. Your success or failure will not be based on this post but whether the consumer wants to tolerate it.

Obviously, the saying in the UK you quote is not something you adhere to because you don’t want to seem to let this post go.

As I keep on saying your experience was regrettable and from what I can gather pretty unique in that we probably don’t have many US citizens traveling through Europe with us, hence our cock up. You probably dealt with someone who has had no experience with this problem before, and not wanting to make excuses had little by way of support as a result!!

No I don’t expect you to ‘cut us some slack’ as feedback is vital so we get it right next time round. I’m amazed you were at the check in desk for 4 hours, you must have amazing patience as I’m sure most would have resigned themselves to the fact it wasn’t working and dealt with a complaint at a later date…did you not miss your flight stood there for 4 hours???

Now, the crux of my problem with your comments aren’t to do with your frustrations regarding your experience, more the tone and nature of your desire for our company to cease trading owing to your bad experience. Can you not see how unbalanced that argument is? If I wished and got every service provider I had issues with banished to hell we’d be in a fine mess, can you imagine, there would be no airlines to transport you on, no hotels to put you up, no hire cars etc……..

All I ask, as I can’t offer you data – is you see this as a balanced argument, you see that we made a mistake, and I’ve appologised on behalf of my company and you retract your quite dispicable wishes for us to cease trading!!

I’ll say again we transport millions of passengers every year of which the majority are VERY pleased with their jet2 experience and infact come back year on year as repeat customers. We may have lost your custom, which is regrettable but I guess you wouldn’t be traveling with us often anyhow!!

We have a saying here in the UK, it’s ‘stiff upper lip and get on with it!’

So, let me get this right . . . you want me to cut Jet2 some slack because you make mistakes. However, I forget to print a boarding pass and I get no slack. Got it! You guys are focused inside-out and not outside-in.

You call it isolated, show me your data. I challenge you to stand at the Jet2 payment desk in a terminal for 4 hours and see what you find. Care to challenge me with data and fact and not excuses?!!!

There are two sides, yours and everyone elses.

I’ll let you know if I ride Ryanair.

Jet2 transport Millions of passengers every year, the VAST majority are VERY happy with their experience, and as I’ve said we have won many prestigious awards for customer service!!

Are you guys that nieve to think that an operation of Jet2′s size doesn’t have floors or the occasional hic-up????

I happen to be very proud of my companies GDF (great deal friendlier strap line) ethos, and each and everyone (well most of us) of us go way above and beyond to ensure you, the customer gets a great experience and come back again and again!!

I’m a Pilot for Jet2, so can’t comment too much regarding your front of house experiences, all I can say is (as I did before) Jet2 is a young and vibrant company that is learning quickly – yes sometimes by mistakes, but what I can’t abide are ill informed individuals whom know nothing about business’s and their survival in these difficult times calling for its demise because of a VERY isolated incident!!

Tripp, care to elaborate on all these examples you have of Jet2′s incompetence??!!

I take it you have flown with the REAL low cost operators such as Ryanair???

Once again, there are always two sides!!

Why is the burden on me to contact your customer services by a problem caused by your website? This should just be adjusted for the customer and the website fixed. Do you have problems trusting customers?