Changing Thinking Isn’t Always Easy, but . . .
- August 24th, 2010
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Changing thinking isn’t always easy, but it must be done or maybe considered.
As government and business try to overcome tremendous economic adversity people are searching for answers. For the most part, we hear more of the same. Technology, cutting costs, smaller government, bigger government, outsourcing, shared services, lean six sigma, etc., etc., etc. None are new ideas and in some cases represent new names for past failed attempts to make things better.
We have sliced and diced our way to bigger deficits and less competitiveness from faulty thinking to the point nothing seems to work. Stepping back for a moment, maybe there needs to be a shift in the way we look at things. We need fresh eyes to old problems, not new labels to old answers that don’t work.
Methods for changing thinking have hardly been explored except between an individual and a psychologist/psychiatrist. But organizationally in the matters of change . . . not much.
It is not a matter of just changing thinking, but a matter of methods that teach how to change thinking. Experimentation and learning in this area is so overlooked. Yet, as I have seen an area of great learning.
Vanguard has been exploring and learning new methods to change thinking now for over two decades and the area of opportunity for breakthrough change is monumental. For those that have tried everything else, maybe a new look at a new way may be in order.
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Tripp Babbitt is a columist (Quality Digest and IQPC), speaker, and consultant to private and public service industry.
Change at my company has been slow but steady. The unfortunate problem is that the beliefs and ways of doing the work have not changed at all. Targets, targets and more targets. If we don’t reach a target, then find out why and fix it…unless it interferes with our daily targets. Its a bandage on a lost limb. My service group needs to start rethinking our service and that involves finding out what is predictable. Vanguard/ John Seddon quote “only the predictable is preventable”. That sticks in my mind and I have a new drive to find the predictable, because it will push my service group to a successful outcome, happy customers.
thank you for your blogs